Terms of Service

About these terms

These terms are an agreement between Kabooly Ltd, a company registered in England and Wales (company number 15653819) at 23 Carisbrooke House, Seven Kings Way, Kingston Upon Thames, KT2 5BS, United Kingdom ("Kabooly", "we" or "us"), and the business that signs up for Kabooly CRM ("you").

You accept them when you start a free trial, subscribe, or buy the CRM on kabooly.com, for example as part of the Kabooly bundle. Kabooly CRM is for business use only. If you accept these terms for a business, you confirm you have the authority to do so.

The service

Kabooly CRM is the contact, deal, booking, form, email marketing and automation software at crm.kabooly.com, described in our documentation. We keep improving it, so features change. We will give you reasonable notice before a change that significantly reduces what the CRM does.

Your account

• Keep the details on your account accurate and up to date.
• Keep passwords secure, and give each person their own login by inviting them. Never share a login.
• You are responsible for what happens under your account, including what the people you invite do.
• Tell us straight away at [email protected] if you think someone has had unauthorised access.

Free trial

An account signed up for at crm.kabooly.com starts with a 30-day free trial. You add a payment card when you sign up, and nothing is charged until the trial ends. Unless you cancel before then, your subscription starts when the trial ends and your card is charged. The CRM bought on kabooly.com has no trial.

Plans, fees and billing

• Fees are charged monthly in advance, in pounds sterling, through Stripe.
• Each plan has the limits shown on our pricing page, such as how many contacts and team members you can have and how many emails you can send a month.
• You can move to another plan at any time from Settings → Billing.
• We will tell you by email at least 30 days before a price goes up.
• If a payment fails, your account is paused until it is paid. Your data is kept while it is paused.
• The CRM bought as part of the Kabooly bundle is billed as part of the bundle.

Cancelling

You can cancel at any time from Settings → Billing. You keep the CRM until the end of the month you have paid for. We do not refund part months.

After your subscription ends, we keep your data for 90 days in case you come back, then delete it. Before you go, admins can download it from Settings → Export Data. If you would like it deleted sooner, email [email protected] and we will do so within one month.

Suspending or ending your account

We may suspend or close your account if you do not pay, if you seriously or repeatedly break these terms, if you use the CRM unlawfully, or if your use puts the service or other customers at risk. Where it is reasonable, we will tell you first and give you the chance to put things right.

Acceptable use

You must not use Kabooly CRM to:

• break the law, or anyone else's rights
• send email to people without a lawful basis, or ignore an unsubscribe
• send spam, malware or misleading messages
• try to get round the CRM's security or limits, probe it for weaknesses, or overload it
• copy, resell or give others access to the CRM itself, or reverse engineer it, except as the law allows

You may copy the form, booking widget and tracking code the CRM gives you onto your own websites, and style it as you like.

Your data

You own the data you put into Kabooly CRM. You give us the right to use it only to provide the CRM to you.

For personal data about your customers, leads and contacts, you are the controller and we are your processor. You are responsible for:

• having a lawful basis for keeping and using that data, and telling people how you use it
• having the consent the law requires before sending marketing emails
• asking your website visitors' consent where the law requires it for the CRM's forms, booking widget and tracking code, and for any analytics you connect
• following Meta's terms for lead ads, and Google's and Microsoft's terms for the services you connect
• not keeping health information or other special category data in the CRM unless you have the lawful basis and safeguards UK data protection law requires

How we process data for you

This section is our data processing agreement with you, under Article 28 of the UK GDPR.

• What and why: we store, organise, send and report on the personal data in your account, so that you can use the CRM.
• Whose data: your customers, leads, contacts, booking guests and email recipients, and the people on your team.
• What kinds: contact details, enquiries and form answers, bookings, notes, activities, tasks and deals, files, email activity, and website visit details such as campaign tags and an approximate location.
• How long: while you use the CRM, and for up to 90 days after your subscription ends.
• Your instructions: we handle the data only as these terms and your use of the CRM instruct, unless the law requires otherwise, in which case we will tell you if the law allows.
• Confidentiality: everyone we allow to handle it is bound to keep it confidential.
• Security: we keep it safe with the measures in our privacy policy.
• Other processors: you agree to the providers listed in our privacy policy. Each is bound by a contract that protects the data. We will update the list before adding a new one, and you can object.
• Outside the UK: transfers are protected as our privacy policy describes.
• Helping you: we will help you answer people's requests about their data, keep it secure, and assess risk where you need to.
• Breaches: we will tell you without undue delay if we become aware of a breach affecting your data.
• When you leave: you can export your data at any time, and we delete it within 90 days of your subscription ending.
• Checks: we will give you the information you reasonably need to show we meet these obligations.

Our software

Kabooly owns the CRM and everything in it except your data. While you subscribe, you have a non-exclusive, non-transferable right to use it for your business. If you send us ideas or feedback, we may use them freely.

Availability and support

We work to keep the CRM available and reliable, but cannot promise it will never be interrupted, for example during maintenance. For help, email [email protected].

Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.
• Our total liability to you, however it arises, is limited to the fees you paid us in the 12 months before the claim.
• Apart from what these terms promise, the CRM is provided as it is.

Changes to these terms

We may update these terms. We will email account admins about significant changes before they take effect. If you keep using the CRM after that, the new terms apply; if you do not accept them, you can cancel.

General

• These terms, with the privacy policy, are the whole agreement between us about the CRM.
• You may not transfer these terms to anyone else without our agreement. We may transfer them to a business that takes over the CRM.
• If any part of these terms cannot be enforced, the rest still applies.
• Not enforcing a right straight away does not mean giving it up.
• Nobody else has rights under these terms.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.

Contact us

Email [email protected], or write to Kabooly Ltd, 23 Carisbrooke House, Seven Kings Way, Kingston Upon Thames, KT2 5BS, United Kingdom.